Exchange & Return Policy

At ARAMINO, we want you to have a positive experience with every purchase. Because our products are skincare and personal-care items, we follow strict hygiene standards when handling exchanges and returns.

1. Eligibility for Returns & Exchanges

Returns or exchanges may be accepted only in the following circumstances:

* You received the wrong product.
* Your product arrived damaged or leaked during delivery.
* You received a defective product.
* Your order is incomplete or contains a missing item.

The issue must be reported to ARAMINO within 48 hours of receiving your order.

2. Products That Cannot Be Returned

For hygiene and safety reasons, we do not accept returns or exchanges for products that have been opened, used, tested, or altered.

We also cannot accept returns for products where:

* The product has been used or partially used.
* The seal has been broken.
* The packaging has been damaged by the customer.
* The customer simply changes their mind after opening the product.
* The product was purchased from an unauthorized seller.

3. Damaged Products

If your package arrives damaged, please take clear photographs/videos of:

1. The outer packaging
2. The shipping label
3. The damaged product
4. The product packaging/seal

Send these to ARAMINO within 48 hours of delivery, along with your order number.

Our team will review the claim and determine whether a replacement or another resolution is applicable.

4. Wrong or Missing Products

If you receive an incorrect or missing item, please contact us within 48 hours of delivery.

After verification, ARAMINO may provide a replacement for the incorrect/missing product or another appropriate resolution.

5. Change of Mind

We do not accept returns or exchanges simply because a customer has changed their mind, selected the wrong product, or no longer wishes to use the product.

We encourage customers to carefully review product descriptions and ingredients before placing an order.

6. Allergic Reactions & Skin Sensitivity

Every person’s skin is different. ARAMINO products should be patch-tested before full application.

We cannot accept returns or provide refunds solely because a customer experiences skin sensitivity, irritation, or an allergic reaction after using a product.

If you experience irritation, discontinue use and seek appropriate professional medical advice if necessary.

7. Refunds

Where a refund is approved, the refund method and processing time will depend on the original payment method and applicable banking/payment processing procedures.

ARAMINO reserves the right to inspect and verify a return or claim before approving a refund.

8. Shipping Costs

If an exchange or replacement is approved because ARAMINO sent an incorrect or defective product, the applicable replacement shipping costs will be handled by ARAMINO.

For other circumstances, shipping costs may be the responsibility of the customer.

9. How to Request an Exchange or Return

To request an exchange or return, contact our customer support team with:

* Order number
* Customer name
* Contact number
* Description of the issue
* Clear photographs/videos of the product and packaging

Requests submitted after 48 hours of delivery may not be eligible for an exchange or replacement.

10. Final Decision

All exchange, return, replacement, and refund requests are subject to verification by ARAMINO.

ARAMINO reserves the right to reject requests that do not meet the requirements of this policy.

ARAMINO — Skincare, thoughtfully formulated.